Privacy clause

introduction

Aiyide Intelligent Technology (Guangzhou) Co., Ltd. (hereinafter referred to as "aiyide") fully respects your privacy. In order to protect the network information security and protect the legitimate rights and interests of citizens, legal persons and other organizations, aiyide has formulated the website privacy policy of aiyide company (hereinafter referred to as the "privacy policy") in accordance with national laws, regulations and relevant provisions. This privacy policy applies to the official website of aiyide（ http://www.eide.com ）All products and services provided on the page and other products using this privacy policy, including voice open platform, business consultation on the website and joining us. If a product has a separate privacy policy, the privacy policy of the product will take precedence. For the contents not covered by the product privacy policy, the contents of this Privacy Policy shall prevail.

When you use our website, we may collect and use your relevant personal information. Through this privacy policy, we hope to explain to you how we collect, use, disclose, protect, store and share this information when using our services, as well as the ways we provide you with access, update, control and protection of this information. Aiyide may update or modify this policy from time to time according to the information processing situation in the future. Please read, understand and agree to this policy and any supplementary policies before submitting your personal information to aiyide.

This privacy policy will help you understand the following:

How do we collect and use your personal information

How do we use cookies and similar technologies

How do we share, transfer and publicly disclose your personal information

How do we store your personal information

How do we protect your personal information

Your right to manage personal information

How is this policy updated and applicable

How to contact us

1、 How do we collect and use your personal information

1.1 aiyide will collect and use your personal information only for the following purposes described in this policy:

(1) Information provided when applying to become an aiyide partner

If you are willing to become a partner of aiyide, you need to fill in the website and provide aiyide with the following information: your name, contact number, contact email, company name, company location, business your company is engaged in and industry your company has served. The above information will be used to contact you by telephone to confirm whether your company is willing to become an aiyide partner; Email you about becoming a partner.

(2) Information provided during message consultation

If you have any questions about aiyide's business, you need to fill in the website and provide aiyide with the following information: your name, contact number, company name, company location and matters you need to consult. We will use the above information to contact you by telephone and reply to your questions.

(3) Information provided during cooperative business consultation

If you want to cooperate with aiyide, you need to fill in the website and provide aiyide with the following information: company name, your name, contact email, contact number and questions you want to consult. The above information will be used to contact you by telephone or email and reply to your inquiry.

(4) Information provided when registering the voice Developer Platform

If you want to register as a registered user of the developer platform, you need to fill in the website and provide the following information to aiyide: your name, mobile phone number and company name. The above information will be used to communicate with you about the use of our products, open an account for you and use our products.

In order to provide you with better services and realize product risk control, you need to complete real name authentication before you can use more services of the developer platform. During real name authentication, you need to provide the following information: your name, mobile phone number, company name and ID card information.

The above information will be used for real name authentication to confirm your identity.

(5) Customer service and dispute settlement

When you contact us or apply for settlement of after-sales disputes and disputes during sale, we need you to provide necessary personal information to verify your user identity in order to protect your account and system security.

In order to contact you, help you solve the problem as soon as possible or record the handling scheme and results of relevant problems, we may keep your communication / call records and relevant contents (including account information, order information, other information you provide to prove relevant facts, or contact information you leave) with us. If you inquire about specific orders For complaints or suggestions, we will use your account information and order information.

In order to provide services and improve service quality, we may also use your other information, including the relevant information you provide when you contact customer service.

1.2 if you are a minor (under the age of 18)

Our products, websites and services are mainly for adults interested in aiyide's products and business. The website does not attempt to collect any personal information of minors. If the guardian finds that we have collected the personal information of minors without the consent of the guardian, please contact us and we will try to delete the relevant data as soon as possible.

2、 How do we use cookies and similar technologies

To ensure the normal operation of the website, we will store a small data file named cookie on your computer or mobile device. Cookies usually contain identifiers, site names, and numbers and characters. The main function of cookie is to facilitate you to use website products and services, and help the website count the number of independent visitors. Using cookie technology, we can provide you with more thoughtful personalized services and allow you to set your specific service options.

When you browse the easy to get page, the website will send cookies to your device. We will not use cookies for any purpose other than those stated in this privacy policy. You can manage or delete cookies according to your preferences. For more information, see aboutcookies.org. You can clear all cookies saved on your computer. Most web browsers have the function of blocking cookies. However, if you do so, you need to change the settings each time you visit our website, but you may not be able to log in or use cookie dependent services or functions due to such modifications.

3、 How will we share, transfer and publicly disclose your information

3.1 aiyide will not share your information with any company, organization or individual other than aiyide's affiliated companies, except for the following circumstances:

(1) Sharing with consent: after obtaining your explicit consent, aiyide will share your personal information with other parties.

(2) Share with authorized partners: in order to achieve the promised personal information, aiyide may share some of your information with partners. Aiyide's current authorized partners include the following types:

Logistics service provider: when aiyide sends gifts (if any) to you, aiyide must share your name, contact address and contact number with the logistics service provider to arrange delivery, or arrange partners to provide services to you. Basic cloud services: aiyide uses public cloud services as the underlying resource support, and your personal information will be stored and processed using public cloud services.

Aiyide will only process your information for specific, clear and legal purposes, and will only share the information necessary to provide services. Meanwhile, aiyide will sign a strict confidentiality agreement with aiyide, requiring partners to handle relevant information in accordance with aiyide's instructions, this policy and any other relevant confidentiality and security measures.

(3) Sharing under legal circumstances: aiyide may share your information according to laws and regulations, litigation and dispute resolution needs, or according to the requirements of administrative and judicial organs according to law.

3.2 aiyide will not transfer your personal information to any company, organization or individual, except for the following circumstances:

(1) Transfer with explicit consent: after obtaining your confirmed consent, aiyide will transfer your personal information to other parties;

(2) In case of merger, acquisition or bankruptcy liquidation, if personal information transfer is involved, aiyide will require the new company and organization holding your personal information to continue to be bound by this privacy policy, otherwise aiyide will require the company and organization to ask you for authorization and consent again.

3.3 we will only publicly disclose your personal information under the following circumstances:

(1) Disclose to a third party with your confirmation and consent and on the premise of taking safety protection measures in line with laws and industry standards;

(2) Disclose to a third party or administrative or judicial authorities in accordance with relevant provisions of the law or mandatory requirements of administrative or judicial authorities; However, aiyide guarantees that on the premise of compliance with laws and regulations, when aiyide receives the above request for information disclosure, aiyide will require it to issue corresponding legal documents.

3.4 exceptions to prior authorization and consent for sharing, transfer and public disclosure of personal information

In the following cases, your authorization and consent are not required for sharing, transferring and public disclosure of your personal information:

(1) Related to national security and national defense security;

(2) Related to public safety, public health and major public interests;

(3) Related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial and judgment execution;

(4) For the purpose of safeguarding your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;

(5) Your personal information disclosed to the public by yourself;

(6) Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.

Please be aware that according to applicable laws, if we take technical and other necessary measures to process personal information, so that the data receiver cannot re identify specific individuals and cannot recover, the sharing, transfer and public disclosure of such processed data do not need to be notified to you and obtain your consent.

4、 How do we store your personal information

4.1 aiyide abides by the relevant provisions of laws and regulations, stores the personal information collected and generated in the people's Republic of China in the people's Republic of China, and does not involve cross-border transmission.

4.2 aiyide only stores the personal information provided by you during the period necessary to achieve the purpose and within the time limit required by laws and regulations. After your personal information exceeds the retention period, we will delete your personal information or anonymize it according to the requirements of applicable laws. However, under the following circumstances, we can change the storage time of information as required by law:

(1) To comply with applicable laws and regulations;

(2) In order to comply with the provisions of court decisions, rulings or other legal procedures;

(3) To comply with the requirements of relevant government authorities or legally authorized organizations;

(4) Aiyide has reason to believe that it needs to comply with laws and regulations;

(5) The purpose reasonably necessary to implement the relevant service agreement or this policy, safeguard the social and public interests, and protect the personal and property safety or other legitimate rights and interests of our customers, aiyide or aiyide's affiliates, other users or employees.

If aiyide stops operating products or services, aiyide will stop collecting your personal information in time, notify you of the notice of stopping operation one by one or in the form of announcement, and delete the personal information stored by aiyide.

5、 How do we protect your personal information

5.1 aiyide will try its best to take appropriate technical means to ensure the security of your personal information collected.

(1) Aiyide attaches importance to information security. Aiyide takes standard security measures in the Internet industry to protect your information from unauthorized access, disclosure, use, modification, damage or loss. Aiyide will take all reasonable and feasible measures to protect your personal information security; Aiyide has obtained ISO / IEC 27001 certification in information security.

(2) Aiyide takes security measures such as backing up data to other servers and encrypting user passwords to ensure that your personal information is not lost and avoid forgery and tampering.

5.2 if our physical, technical or management protective measures are damaged unfortunately, aiyide will start the emergency plan in time to prevent the expansion of safety events, report to the national competent authority in accordance with the requirements of laws and regulations, and timely inform you of the basic situation and possible impact of safety events, the disposal measures taken or to be taken by aiyide You can make suggestions on risk prevention and reduction, remedial measures for you, etc. Aiyide will timely inform you of the relevant information of the event by e-mail, letter, telephone notice, etc. when it is difficult to inform the personal information subject one by one, aiyide will take a reasonable and effective way to make an announcement.

6、 Your right to manage personal information

6.1 access and download your personal information

You can access http://www.eide.com Or call the customer service number to access, edit and download the personal information in your account, change your password, add security information or close your account, etc. See Chapter 8 how to contact us for customer service contact information.

6.2 delete your personal information

You can delete your information by logging in to your account. You have the right to ask love easy to delete your personal information and withdraw your authorization and consent to love easy to:

(1) Aiyide collected your personal information without asking for your explicit consent.

(2) Aiyide's handling of your personal information violates the requirements of laws and regulations.

(3) Aiyide violates the agreement with you to use and process your personal information.

(4) You have cancelled the products (or services) of Aite.

(5) Aiyide stops serving you.

After you or aiyide assists you in deleting relevant information, aiyide may not be able to immediately delete the corresponding information from the backup system due to applicable laws and security technologies. Aiyide will safely store your personal information and isolate it from any further processing until the backup can be cleared or anonymous.

6.3 correction of your personal information or authorization

If you find that the personal information collected and stored is wrong, you have the right to ask love easy to correct it.

Each business function requires some basic personal information to be completed. You can correct the error information or withdraw your authorization consent at any time.

6.4 response to your above request

If you have any questions about the above rights, or the information you need to visit and download is not within the scope provided by the website, or you need to refuse some specific data processing, you can also contact our customer service. For the contact information of customer service, see how to contact us in Chapter 8.

For security, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request. We will reply within 30 days.

In principle, we will not charge for your reasonable request, but we will charge a certain fee for repeated requests that exceed the reasonable limit. We may refuse requests that are not directly related to your identity, unreasonably duplicate information, or require too many technical means (for example, the need to develop new systems), pose risks to the legitimate rights and interests of others, or are impractical.

We will not be able to respond to your request in accordance with laws and regulations in the following cases:

(1) Related to national security and national defense security;

(2) Related to public safety, public health and major public interests;

(3) Related to criminal investigation, prosecution, trial and execution of judgment;

(4) There is sufficient evidence to show that the subject of personal information has subjective malice or abuse of rights;

(5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations;

(6) Involving trade secrets.

7、 How is this policy updated and applicable

7.1 the formulation, effectiveness, interpretation, implementation, jurisdiction and dispute settlement of this policy shall be governed by the laws of the people's Republic of China.

7.2 aiyide reserves the right to revise this policy. If the modification results in a substantial reduction of your rights under this policy, aiyide will send you a change notice through different channels, but not limited to website publicity, email notification, etc.

7.3 if you disagree with the revised privacy policy, you have the right and should immediately notify aiyide to delete your information. Otherwise, you will be deemed to have accepted the changes made by aiyide to the relevant provisions of this policy.

7.4 Shanghai aiyide Network Technology Co., Ltd. reserves the right to interpret all terms of this privacy policy.

8、 How to contact us

If you have any questions about this policy, you can send an email to jack@eide.com.cn Or call Mr. Chen at 13826406729 / Mr. Zheng at 13570532260. We will review your question as soon as possible and reply within 30 days.